UneeQ Leverages AI-Powered Digital Humans for Enhanced Customer Engagement

UneeQ,
a
leading
platform
in
the
digital
human
space,
is
revolutionizing
customer
engagement
by
integrating
AI-powered
technology
to
create
lifelike
digital
humans.
According
to
the

NVIDIA
Technical
Blog,
UneeQ’s
innovative
approach
addresses
the
growing
need
for
immersive
and
personalized
customer
interactions.

Enhancing
realism
and
immersion
with
NVIDIA
ACE

At
the
heart
of
UneeQ’s
technology
is
Synanim,
a
proprietary
AI
animation
system
derived
from ‘synthetic
animation’.
Synanim
orchestrates
a
broad
spectrum
of
movements
and
emotional
expressions
in
real
time,
enabling
digital
human
avatars
to
convey
complex
sentiments
such
as
friendliness,
empathy,
and
warmth.
The
system
goes
beyond
facial
expressions,
controlling
subtleties
like
breathing
rate
and
body
weight
shifts
to
enhance
realism.

To
achieve
these
lifelike
interactions,
UneeQ
has
integrated
NVIDIA
ACE
microservices
into
Synanim.
A
key
component
is
NVIDIA
Audio2Face
(A2F),
which
provides
realistic
facial
animation
and
lip-sync
during
speech.
This
integration
ensures
low
latency
and
highly
believable
conversations,
creating
a
synchronized
and
natural
visual
representation
of
speech
that
significantly
enhances
user
experience.

Driving
success
and
customer
confidence

UneeQ’s
digital
humans
are
designed
to
deliver
personalized
and
emotionally
impactful
interactions
across
various
scenarios,
from
e-commerce
and
customer
assistance
to
sales
training.
This
adaptability
allows
UneeQ’s
clients
to
offer
exceptional
customer
experiences,
whether
operating
in
the
cloud
or
on-premises.

For
instance,
UneeQ’s
digital
humans
have
been
deployed
by
Deutsche
Telekom
to
educate
users
about
their
home
Internet
needs.
By
conducting
diagnostics
and
suggesting
connectivity
strategies,
these
digital
humans
have
significantly
boosted
customer
confidence.
Within
weeks,
Deutsche
Telekom
saw
its
online
conversion
rates
double,
eventually
achieving
a
5.8x
increase.

Pushing
the
boundaries
of
digital
human
experiences

UneeQ
continues
to
enhance
its
platform
by
incorporating
features
such
as
speech-to-text,
text-to-speech,
and
advanced
lip
movement
technologies.
The
integration
of
retrieval-augmented
generation
(RAG)
technology
further
allows
UneeQ
to
provide
more
informed
and
contextually
appropriate
responses,
enhancing
user
satisfaction
and
trust
in
the
platform’s
capabilities.

By
leveraging
the
power
of
NVIDIA
ACE
microservices,
UneeQ
aims
to
push
the
boundaries
of
digital
human
experiences
in
terms
of
performance,
realism,
and





scalability.
The
company
is
set
to
showcase
its
latest
innovations
at
SIGGRAPH
2024,
where
attendees
can
interact
with
a
digital
human
leveraging
ACE
NIMs
for
animation
and
speech.

UneeQ’s
session
at
SIGGRAPH
2024,
titled ‘The
Key
To
Enterprise
Success
With
Autonomous
Digital
Humans’,
will
explore
how
enterprises
are
integrating
digital
humans
to
enable
real-time,
always-on
customer
interactions.
UneeQ
can
be
found
at
Booth
IZ005
in
the
NVIDIA
Inception
Startups
Innovation
Zone.

Image
source:
Shutterstock