Thon Hotels Adopts Oracle Cloud for Enhanced Operations and Growth

Thon
Hotels,
one
of
Norway’s
largest
hotel
chains,
has
successfully
migrated
its
entire
portfolio
to
the
Oracle
Hospitality
OPERA
Cloud
platform,
according
to

oracle.com.
This
strategic
move
aims
to
streamline
global
operations
and
enhance
guest
services.

Unified
Technology
Solutions

By
adopting
OPERA
Cloud
Property
Management
(PMS),
Sales
and
Events
Management,
and
OPERA
Cloud
Central,
Thon
Hotels
now
leverages
a
unified
suite
of
technology
solutions.
These
tools
are
designed
to
support
the
chain’s
strategic
growth,
improve
the
management
of
its
guest
loyalty
program,
and
enable
mobile-enabled
on-site
services.
Additionally,
the
platform
facilitates
direct
distribution
through
Thon’s
online
booking
engine
and
contact
center
operations.

Seamless
Migration

The
transition
to
OPERA
Cloud
was
executed
in
a
single
day,
covering
96
properties.
This
rapid
migration
was
achieved
through
close
collaboration
with
Oracle.
The
unified
profile
of
guests
and
operations
now
allows
Thon
to
make
more
informed
business
decisions
at
both
corporate
and
individual
property
levels.
Staff
members
are
empowered
with
real-time
data,
ensuring
consistent
and
personalized
guest
experiences
across
all
properties.

“Moving
to
the
cloud
has
helped
us
optimize
operations
both
on
and
above
our
properties,”
stated
Morten
Thorvaldsen,
CEO
of
Thon
Hotels.
“We
saw
the
value
in
migrating
all
properties
under
24
hours,
and
Oracle
went
above
and
beyond
to
ensure
this
migration
was
seamless.
This
enabled
our
staff
to
maintain
smooth
operations
and
deliver
the
high
level
of
service
our
guests
expect.”

Operational
Efficiency

The
OPERA
Cloud
platform
has
significantly
reduced
check-in
and
check-out
times
by
providing
staff
with
access
to
room
occupancy
information,
future
reservations,
and
other
critical
data
in
one
centralized
location.
The
platform’s
mobile-friendly
nature
allows
staff
to
make
real-time
decisions,
benefiting
guests
anywhere
on
the
property,
not
just
at
the
front
desk.

“As
Thon
Hotels
continues
to
expand,
they
require
a
modern,
cloud-based
hospitality
platform
with
the
tools
and
information
necessary
to
evolve
with
their
business
and
guest
expectations,”
commented
Alex
Alt,
Executive
Vice
President
and
General
Manager
of
Oracle
Hospitality
and
Retail.
“Thon
took
a
thoughtful
approach
to
change
management,
essential
for
the
project’s
success
and
the
swift
migration
of
so
many
hotels.
With
our
comprehensive,
unified
hospitality
cloud
platform,
Thon
is
now
well-equipped
to
provide
hands-on
guest
services
throughout
their
properties,
further
enhancing
their
reputation.”

Image
source:
Shutterstock