Torchy’s Tacos Enhances Operations with Oracle Simphony Cloud POS

Torchy’s
Tacos,
an
Austin-based
restaurant
chain
renowned
for
its
craveable
tacos
and
award-winning
queso,
has
integrated
Oracle
Simphony
Cloud
Point-of-Sale
(POS)
to
enhance
its
operations
across
125
locations
in
the
United
States,
according
to

Oracle
blog.
This
strategic
move
aims
to
unify
digital
engagement
channels
and
streamline
operational
efficiency
through
automation
and
real-time
data
analytics.

Operational
Improvements

The
adoption
of
Oracle
Simphony
Cloud
POS
allows
Torchy’s
Tacos
to
manage
its
staff
and
costs
more
effectively,
thanks
to
improved
onboarding
processes,
better
inventory
management,
and
accelerated
service
speed.
The
platform
also
facilitates
more
efficient
online
and
mobile
ordering,
potentially
boosting
sales.

“Though
each
Torchy’s
Tacos
location
has
its
own
unique
and
different
design,
our
commitment
to
top-notch
ingredients
is
found
in
all
our
kitchens,”
said
Thai
Tran,
Chief
Technology
Officer
at
Torchy’s
Tacos.
Tran
emphasized
the
importance
of
an
enterprise-grade
restaurant
platform
that
offers
flexibility
and
seamless
integration
of
kitchen,
inventory,
and
supply
chain
systems.

Technological
Integration

Torchy’s
Tacos
is
equipping
its
locations
with
Oracle
Workstation
6
and
mobile
tablets,
allowing
staff
to
engage
with
guests
table-side
and
send
orders
to
the
kitchen
in
real-time.
By
leveraging
the
extensive
library
of
validated
restaurant
integrations
available
on
the
Oracle
Cloud
Marketplace,
Torchy’s
Tacos
now
boasts
a
robust
technology
stack
capable
of
expanding
to
meet
new
operational
needs.

The
Simphony
Transaction
Services
and
Business
Intelligence
APIs,
core
components
of
Oracle’s
digital
technology
platform,
ensure
real-time
menu
changes
are
communicated
to
guest-facing
endpoints.
This
automated
transaction
data
also
updates
back-office
systems,
providing
greater
visibility
into
business
performance.

Expert
Insights

“Torchy’s
Tacos
is
a
great
example
of
how
modern
restaurant
operators
are
balancing
business
performance
with
brand
promise,”
remarked
Simon
de
Montfort
Walker,
Executive
Vice
President
and
General
Manager
of
Oracle
Restaurants.
He
noted
that
Oracle’s
digital
transaction
platform
enables
Torchy’s
Tacos
to
swiftly
test
new
concepts
and
technologies,
thereby
increasing
value
for
the
business,
guests,
and
staff.

Torchy’s
Tacos
selected
Oracle
in
Q4
FY2023,
underscoring
its
commitment
to
leveraging
cutting-edge
technology
to
enhance
operational
efficiency
and
customer
satisfaction.

Image
source:
Shutterstock

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